To fix the issue, follow the steps provided below.
To see our other guides on Minecraft server hosting, please visit Scalacube.com
The first step is to go to Scalacube.com and log into your account.
Click on "Servers" and then on "Manage server".
Locate "Reboot OS" on the bottom left and wait for the process to finish.
After the process is complete, wait 5 minutes.
This would normally resolve this issue.
If this process did not solve the issue, create a ticket in the support area and we will fix it for you.
To do this, go "Back" and select the "Support" section.
Summary:
- Log into website
- Go to Servers > Manage server
- Reboot OS
- If not successful, contact support