This can be resolved by connecting using a different method.
Open Steam then click View at the top left of the page then Servers > Favorites > Add Server.
To go to our Ark server hosting control panel, visit Scalacube.com
Next, open ARK.
When the game is open, select "Join ARK".
On the bottom left, select the Filter option and choose "Favorites".
Connect to your server.
Summary:
- Add server to steam favorites list
- Start game and click on "Join ARK"
- Connect via list