So far, my experience has been pretty solid. Support tickets are answered quickly; usually with follow-up questions about my current server setup, and the pricing is fair. There was a brief uptime issue (less than an hour), but I only noticed because I happened to be actively working on the server at the time. It doesn’t appear to be a recurring problem.
One issue I’ve seen is high ping for players connecting from outside the U.S., but that’s to be expected with a single server location. Adding additional VMs in other regions (like Europe) seems to resolve that, and at around $4/month, it’s not a bad investment. Realistically, if even one player per month buys an add-on pack, it covers the cost.
Time will tell if this host ends up being the best option long-term, but from what I’ve seen so far, it’s on par with higher-end Minecraft hosting providers.